After a shopper pays, a Checkout Plus post-purchase offer can now include more than one product. You pick the products yourself, or let Shopify recommend one, and you choose whether they appear all on one page or one after another. This guide walks you through setting that up.
Before you start
Checkout Plus installed on your Shopify store
The products you want to offer
A few minutes to place a test order with a regular card payment
Step 1: Open Post Purchase Content
In your Shopify admin, open Apps and then Checkout Plus.
Under App blocks, select Customize your Post Purchase Page. This opens the Post Purchase Content page.
Step 2: Create or open a Product Upsell
To start a new offer, select Create New at the top right. In Select Content Type, pick Product Upsell.
To change an existing offer, open it from the Post Purchase Content page.
Step 3: Add your products
Under Type-Specific Configuration, go to Product Selection.
Choose Manually select a product.
Select Add products and add each product you want to offer. Use the trash icon if you need to remove one.
Customers will choose a variant on the post-purchase page.
Step 4: Choose how to show the products
Under How to show the products, pick one:
One after another
All on one page: the customer sees every product together and can add one or more in a single payment.
Optional: Use Shopify recommendations
If you'd rather let Shopify pick the product, choose Use Shopify recommendations instead of Manually select a product. Shopify's recommendation engine suggests a product from the customer's order, the same way checkout upsells do.
Then pick a Recommendation type:
Related products offers products similar to the products in the order.
Complementary products
The product is chosen on the post-purchase page from what the customer just bought. If Shopify has no recommendation, this offer is skipped.
Step 5: Turn it on and save
Under Settings, keep Enabled checked. Only enabled content is shown to customers.
Set a Priority. Lower numbers have higher priority, and content is shown in priority order.
Check the Preview panel if you want a quick look at your offer. It reflects your display settings, but it isn't an exact copy of the post-purchase page.
Save your upsell.
Step 6: Make sure Checkout Plus runs the post-purchase page
Shopify lets only one app run your post-purchase page, so Checkout Plus needs to be selected in your checkout settings.
In Shopify admin, go to Settings and then Checkout.
Scroll to the Post-purchase page section and select Checkout Plus.
Select Save.
Shopify only shows the Post-purchase page section after an app's setup is done, so finish the steps above first.
Tips
Start with a short list. A few products that go with what the shopper just bought are easier to scan than a long list.
Use All on one page when you want one payment. Shoppers can add one or more products in a single payment.
Test before you rely on it. Place a test order with a regular card (skip gift cards and express wallets), then check the post-purchase page on desktop and mobile.
Troubleshooting
The offer isn't showing at all. Check that Enabled is checked and that Checkout Plus is selected under Post-purchase page in Settings and then Checkout.
I can't find Add products. Choose Manually select a product first. That option is under Type-Specific Configuration and then Product Selection.
I only see one product, or the offer was skipped. If you used Use Shopify recommendations, Shopify picks one product from the order, and the offer is skipped when there's no recommendation. To offer several products yourself, choose Manually select a product and add them with Add products.
Some orders skip the post-purchase page. That's expected when an order is paid entirely with a gift card, when the customer uses express wallet payments, or when the order total is zero.
I can't find Post-purchase page in my checkout settings. Shopify only shows that section after an app's setup is done. Create and save your upsell in Checkout Plus first, then check again.
Need help? Contact Plus Apps Support from the app and tell us which post-purchase offer you're setting up.
New to Checkout Plus? Install Checkout Plus from the Shopify App Store.